Refund policy

At Lurexo, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility
Returns are accepted within 5 days from the date of delivery.
The product must be unused, in its original condition, and returned with all original packaging, accessories, and tags.
Returns that do not meet these conditions may not be accepted.

Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, an unboxing video recorded from the beginning of opening the package is mandatory. Claims without an unboxing video may not be accepted.
After verification, we will provide a replacement or a full refund at no additional cost, where applicable.

Return for Personal Reasons
If you wish to return a product due to personal reasons, such as a change of mind, ordering by mistake, or no longer needing the product, the actual return shipping and handling charges will be deducted from the refund amount. The applicable charges may vary depending on the product, courier service, and delivery location.

Return to Origin (RTO)

Cash on Delivery (COD) Orders

If a customer refuses to accept a Cash on Delivery (COD) order, is unavailable to receive the package, or provides an incorrect or incomplete shipping address, the order will be returned to us (RTO).
As no payment has been received, no refund will be applicable. Lurexo reserves the right to refuse or restrict future Cash on Delivery (COD) orders from such customers.

Prepaid Orders
If a prepaid order is returned due to customer refusal, unavailability, or an incorrect or incomplete shipping address, the actual Return to Origin (RTO) and return shipping charges will be deducted from the refund amount. The applicable charges may vary depending on the product, courier service, and delivery location.

Non-Returnable Items
The following items are not eligible for return or refund:
Used products.
Products damaged due to misuse or improper handling by the customer.
Products returned without the original packaging, accessories, or tags.

Refund Process
Once the returned product is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method.
For Cash on Delivery (COD) orders, eligible refunds will be processed via Bank Transfer or UPI after the required payment details are provided.

Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us
Lurexo
Email: supportlurexo@gmail.com
Phone: +91 6287868344